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Shipping & Delivery
Once you place your order, you receive a confirmation email and SMS with tracking details. If your order is delayed, it may be due to logistics-partner constraints. Our team will work proactively with the courier to help resolve the issue.
Orders above ₹2,000 are eligible for Free Shipping.
For orders below ₹2,000, a nominal ₹70/kg shipping charge applies.
All orders are carefully packed to ensure your products arrive fresh and safe.
Yes if the change is requested before we dispatch the order, we can update the address. Please contact us immediately via our support form with the correct address details.
If your delivery pin-code falls within our express-zone and the product is stocked locally, you may receive your order the same day. Check during checkout.
Payment & Orders
Sometimes payment gateways or banks take time to reconcile the transaction. If the amount has been debited, our system will update once the bank confirms it (typically 3-5 working days). If still unresolved, please reach out with your payment ID.
COD availability depends on your delivery pin-code, the order value and product eligibility. If your location or product isn’t eligible, the COD option may not appear.
We aim to dispatch all orders within1-3 working days. Once shipped, delivery time depends on your location and courier.
Cancellation, Returns & Refunds
Once your order is dispatched, it cannot be cancelled. If you contact us immediately after placing the order and we haven’t shipped yet, we may be able to help.
Due to the nature of our edible products, we do not accept returns once shipped.
However, if you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery with photos, and our team will make it right.
We apologise for this experience. Please send us photos of the product, packaging and your order number within 48 hours of delivery. We will either replace the product or issue a refund, as appropriate.
Refunds (if approved) are credited back to the original payment method. It typically takes 5-14 working days depending on the bank’s processing time.
Bulk Orders & Business Clients
Yes we serve both trade (HORECA: Hotels, Restaurants & Cafés) and home bakers. If you’re placing bulk orders, require custom packs or want distributor pricing, please contact our trade team using Contact us Form.
Yes we export to 15+ countries. For overseas or large-volume orders, please contact our export desk with your requirements and location from Contact us Form.
Product Information & Storage
Most items should be stored in a cool, dry place away from direct sunlight and moisture. For specific products, refer to the label for storage instructions.
Creativity & Community
Yes! We’d love to see your creation. Tag us on Instagram @tastycraftsindia. Selected posts may be featured on our social page.
You can download our full PDF catalogue from our website's Home page - Top Right Download Brochure Button. For bulk or trade versions, please reach out to us using Contact us Form.
Still Need Help?
If you didn’t find the answer, our support team is here for you:
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Email: info@tastycrafts.in /
WhatsApp: +91-8140066166
We’re available Monday–Saturday, 10 AM to 6 PM and typically respond within 24 hours on working days.
